Hook George fully respects the personal data of the users of its online store and has their security as its highest priority. It handles all personal data with special care and always in accordance with the relevant Regulations of the European Union and the applicable National Law and Legislation. It ensures, since it is responsible for the protection and processing of personal data details, to take all appropriate organizational and technical measures for their shielding and to fully comply with the principles governing their secure administration.
The online store of Hook George on www.hookgeorge.com collects only the absolutely necessary personal data in the context of compliance with the law and the proper provision of its services and functions. It collects and processes the data based on the provisions of the existing legislation and the conditions that it sets, only for certain, explicit and legal purposes. It takes appropriate technical and organizational measures to ensure that data is processed in a manner that guarantees its appropriate security and protection against unauthorized or unlawful processing, as well as its loss, destruction or damage, while periodically reviewing the adequacy and effectiveness of these measures. It does not store the data it collects for a period longer than that designated for the purposes of which they were collected and processed (however, it may store it for a longer period of time if the processing of this data is necessary for its compliance with any legal obligation, for archiving purposes, for accounting or statistical purposes and for the establishment, exercise or support of legal claims) and always manages them with special care, in accordance with the General Data Protection Regulation (EU) 2016/679 and the applicable Greek legislation on the protection of personal information.
The online store collects the personal data provided voluntarily by users during the process of creating or managing their personal accounts, during the process of ordering products and through its contact forms, which may include their name, address and telephone number, the invoicing information required for the issuance of documents, their email address and the content of their messages to the online store. It also collects some information about users’ visits and activities when they use its services. For example, to allow users to connect to the online store services, its servers may receive and record information about their device and browser, including, if necessary, their IP address and other software, hardware and/or their geographic location. In addition, the online store may collect cookies and/or pixels and/or beacons, in order to obtain information about the use, by users, of its services such as -for example- the pages they have visited, the search queries that have submitted and the content they have seen on www.hookgeorge.com.
The data collected by the online store from and in relation to its users, are used:
• To provide users with its services and functions,
• To analyze and improve its services and functions,
• To process orders and shipments of products, to manage accounts, receipts and payment reminders, and to receive payments for its products,
• To provide answers to users’ questions and requests,
• To send users commercial -non promotional- updates, as well as notifications they have agreed to receive,
• To send newsletters to users via email, if they have chosen to receive them, as well as updates on promotions that may be of interest to them (if they have consented to it, always giving them the opportunity to inform the online store that they do not wish to receive such updates anymore),
• To provide statistical information about users to third parties (without the recipients of this data being able to identify any user through them),
• To keep www.hookgeorge.com and its affiliated sites and/or applications safe and avoid fraud or malware against the online store and its users,
• To protect the legal rights of the online store. Additionally, for the purposes of compliance with applicable laws and the ability to respond to any requests from government authorities.
No one other than Hook George has access to the personal data collected on its online store, nor are they forwarded to any third party for any further use, except when necessary and permitted under applicable law, to fulfill the aforementioned purposes. The data is processed by specially authorized personnel of the online store that is under the control of Hook George and is selected on the basis of professional qualifications, technical knowledge, reliability and personal integrity for the observance of privacy, as well as third party service providers cooperating with the online store, which process specific data on behalf of Hook George according to its instructions and commands. Hook George does not carry out any act of sale or marketing of the data it collects from the users of its online store and takes all appropriate measures for its security.
The online store does not collect sensitive personal data and asks its users not to submit sensitive personal data (such as social security numbers, information about racial or ethnic origin, political views, religious or philosophical beliefs, health, sexuality or sexual orientation, biometric data and their criminal record or their participation in trade unions) in any way in its services or through its services. Furthermore, it does not collect, record, inspect, process or store any financial data of users (for example, credit card numbers). Online payments are made through PayPal. PayPal is one of the most trusted and secure online payment processors in the world. PayPal processes the financial data that users submit to pay online for their orders and payments are made without the online store collecting, recording, inspecting, processing, storing or accessing any of this data.
The users of the online store reserve the right to access their data, the right to correct their data in case of inaccuracy, the right to delete their data (provided that there is no legal obligation or direct legal interest of the online store to keep them), the right to restrict the processing of their data, the right to object to the processing of their data, the right to transmit their data and the right to resort to the Personal Data Protection Authority in the event of an unfortunate incident of violation of their data. Any user can contact the online store at firstname.lastname@example.org to exercise any of their rights. The online store will respond within one (1) month from the date the request was received. If additional time is required for a request, this time frame can be extended by two (2) more months.
The online store does not keep the data it collects for a period longer than that designated for the purposes of which they were collected and processed. Generally, the period of time it keeps them does not exceed ten (10) years. However, it is possible to maintain them for a longer period of time if this is necessary to comply with any legal obligation or right. The data collected may be transferred to other countries either inside or outside the EU. In any case, the online store shall always make sure that there are the appropriate guarantees that it complies with current legislation on the protection of personal data.
The cookies are used for the following purposes:
• Essential & Functional Cookies: The essential and functional cookies are needed to operate the online store. They are used to ensure its optimal functionality and to enhance its users’ online experience according to their preferences. They do not collect information about users that could be used for marketing purposes.
• https://support.google.com/chrome/answer/95647 (Google Chrome)
• https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox (Mozilla Firefox)
• https://support.apple.com/en-gb/guide/safari/sfri11471/mac (Safari)
• https://support.microsoft.com/en-gb/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d (Internet Explorer)
• https://support.microsoft.com/en-gb/windows/microsoft-edge-browsing-data-and-privacy-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd (Microsoft Edge)
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